most Frequently asked questions

You may have an easier solution.

What is an FFL ?

A “FFL” is a Federal Firearm License.There are currently over 58,000 FFL holders nationwide.FFL holders are commonly gun stores, pawn shops, and retail sporting goods stores.However, there are also many individuals that hold a FFL.All firearms sold to individuals online must be shipped to a local FFL holder who will then transfer the firearm (via ATF form 4473 and associated background check) to the individual.

Can you ship my firearm direct to me at my home or office ?

No, all firearms must be shipped to a verified FFL (Federal Firearm License) holder.The only exceptions are upon special request or demand. Once we contact you for confirmation, you can then make special request.

Why does my Customer information have to match?

Due to firearm regulations the Customer name must be the intended recipient of the firearm, meaning no one can pick up the firearm but you. If this information doesn’t match, your order can be delayed or canceled with fees.

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I just received my new gun. It looks used, as if it's been fired, what's up ?

Many new firearms are test fired at the factory. You may notice residual powder, rotation marks on revolver cylinders, residual cosmoline which sometimes appears to look like rust, etc. All firearms sold as “new” are in fact new in box as received from the manufacturer or distributor and include new manufacturers warranty….no exceptions.

There is a problem with one of my items, what is your return policy ?

Our return policy allows for item(s) return and your choice of a full refund or replacement item(s). However, we do have a couple simple requirements for processing a return.

1. Firearms – It is solely the customers responsibility to thoroughly inspect the firearm(s) at the FFL prior to accepting the transfer. If there is a noticeable defect of any kind to the firearm, or associated case/contents, please simply refuse the transfer and we will arrange to have the firearm returned to us, at our expense, and issue the customer a full refund or replacement firearm if available. If the customer accepts the transfer from the FFL, we can then only refer the customer to the manufacturer for warranty consideration.

2. Accessories – ALL accessories found to be defective immediately upon receipt, must be returned to our store for refund or replacement. Please contact us and we will immediately arrange for a prepaid UPS label to be emailed to you for the return of the defective item at our expense. Some accessories are shipped factory direct. If you take it upon yourself to return items to the factory, it is very possible that we will not receive credit for those items and therefore will not be able to issue you credit/replacement..